Betsson’s Customer Service Team nominated for award at the CX Exchange Awards 2024

Betsson Group’s award-winning Customer Service department has managed to secure a hard-earned nomination for ‘Best Customer Experience’ the CX Exchange Awards UK happening on the 2nd December 2024 in London.

Those familiar with Betsson’s modus operandi know that Customer Service is at the very heart of our operations. From a proactive approach to dealing with customer issues before they arise, to a top tier onboarding procedure, and state-of-the-art tools leading to a unique experience for our customers.

Melissa Zalbeigi, the Director of Customer Service Operations at Betsson Group shared what this award means to the department. “We are honoured and excited to be nominated for this award. It’s a privilege to be recognised alongside industry leaders and to compete against such esteemed companies. This nomination is a testament to our team’s dedication to providing exceptional customer service,” she concluded proudly.

About the CX Exchanges

The CX Exchanges and Awards have been considered the premier networking and gathering platform for experts and leaders within the customer experience sphere for over a decade. This fosters a spirit of collaboration which pushes for all stakeholders to raise the bar when it comes to guaranteeing customer excellence. The CX Exchange Awards offer an opportunity to take a look back and celebrate the past year of achievements that have driven the modern customer experience.