Customer Experience and Operational Reliability
Operations manages the day-to-day delivery of Betsson’s services, ensuring platform stability and the best gaming experience for millions of players globally. The team handles customer service, responsible gaming, payments, and fraud prevention, maintaining trusted and seamless operations.
Cross-Team Operational Excellence
Operations works closely with Product Development, Commercial, Compliance and Legal to ensure platform performance, incident management, and readiness for new markets.
Our Team
I joined Betsson 15 years ago as a Customer Support Team Manager and progressed through various roles to become COO in 2017. Many of Betsson employees have followed similar paths, starting in as Customer Service Agents, Payments Analytics, CRM Coordinators, and other roles before progressing into leadership roles. I would recommend Customer Service to anyone considering a career change. It’s the department that gives you a deep understanding of the customer, their needs, and the product and tools we use. This experience provides a solid foundation that guides your journey in understanding the industry and growing within it.