The Risk Team Leader is responsible for overseeing a team of specialized agents dedicated to identifying and preventing fraud and bonus abuse. This role involves managing daily team operations, ensuring efficiency through effective task delegation and acting as the primary decision-maker for escalated cases. The position also requires strong operational oversight, including handling technical updates and ensuring compliance with key performance indicators (KPIs). Additionally, the Team Leader plays a crucial role in team development, quality assurance, and continuous process improvement.
Responsibilities
Supervise and support a team of specialized agents focused on mitigating risk and preventing bonus abuse.
Oversee daily team operations, effectively delegating
Operations
Malta