The Sportsbook Area with Product Development is now hiring! We have a world-class Sportsbook, developed in-house by our dedicated Sportsbook tech team and growing at a very rapid rate, expanding not only in new markets but also as a B2B product. Having our product available in different parts of the world and offering sports all around the world requires to have support around the clock. Our Product Development organisation is truly Global with cross functional teams spanning 5 Tech Hubs. These can be found in Malta, Budapest, Stockholm, Tallinn and Athens.

The Wow

Our Sportsbook Platform is ours – from our Architecture to our Trading teams – we have an in-house platform which hosts our brands offering Sportsbetting for our customers. From the tools our traders use to the cutting edge features our customers use to bet on various sports – our teams are the backbone to making this happen! Our aim is to create the best performance, functionality and user experience in the iGaming industry! As part of our Sportsbook tech team – a high performance, throughout and availability product serving many brands (20+), you will be key in ensuring that the team delivers the required business value.

You will be working with the following technologies:

• Angular 
• TypeScript
• Redux pattern for state management through ngRx
• RxJS
• Angular Material
• Sass
• HTML5

You are good at

• JavaScript
• any JavaScript based UI framework
• HTML, CSS
• Interacting with REST APIs
• Communicating in English

Extra awesome

• Experience in using Angular2+, Redux and RxJS
• .Net/C# knowledge in ASP.NET MVC, Web API and WCF
• Experience in using responsive design
• SQL server, writing queries and tuning performance
• Implementing distributed and multi-tier/micro-service systems

What we offer

Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices – including 1,500 at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.

At Betsson Group we work with a Hybrid Work From Home (WFH) model, giving you the flexibility of working 3 days in the office (Monday, Wednesday, Friday) and 2 days from home.

We offer numerous challenges where your skills will be put to good use! We encourage innovation, independence and celebrate success where you will be part of multi-cultural and diverse company, with people from all over the world.

Challenge accepted?

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

At Betsson Group, we strive to deliver the best customer experience in the industry. We are one of the market leaders in iGaming, offering online gaming products in a number of markets, both through our own gaming sites as well as several partner brands.

The Wow

Our Product Development organisation spans across 5 locations, with the most creative teams in the industry! If you are passionate about the latest technologies and can handle mission-critical responsibilities, then this is the role for you!

We are operating in a very competitive market therefore we MUST use latest technologies. Our aim is to create the best performance, functionality, and user experience in the iGaming industry!

You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform to support 40+ online brands! Our brands are used by hundreds of thousands of users and growing.

What’s in it for you?

Player Account Management (PAM) Area covers everything related to the management of the player accounts, such as:

• Account creation, verification, updates, and closure
• Account authentication, controls, and security
• User session management
• Responsible Gaming 

At Betsson, we pride ourselves on adaptability and keeping up with the latest technologies. Our current tech stack is below, but by the time you join we may have adopted an even better stack:

• .NET C#, .NET Core, xUnit
• .NET Web API, WCF
• MSSQL, Couchbase
• GitHub, TeamCity

We are also moving towards microservices and containerization with Docker.

You are good at

• .NET C# with knowledge of the ASP.NET Web API
• Implementing distributed and multi-tier/microservices systems
• Collaborating with teams to create awesome features
• Communicating in English

Extra awesome

• Experience with coaching and mentoring junior colleagues
• .NET Core
• Docker
• NServiceBus / Kafka / RabbitMQ
• DevOps experience

What we offer

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Challenge Accepted? 

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

Excellent opportunity to join Betsson Group as our new Web Analyst.

The Wow

The Web Analyst will be responsible for supporting a myriad of teams throughout the organization with web analytics training, data and insights. The person in this role will need to be a self-starter who takes ownership and is able to prioritize their work in line with business and stakeholder priorities..

A taster of what you will be involved with: 

• Serve as an internal expert on web analytics tools, tracking and metrics, ensuring that web analytics is an integral part of the business
• Responsible for the data structure and integrity across web analytics tools
• Work with stakeholders to maintain a record of what is being properly tracked and monitored and what is not, recommending priorities for adding new tracking and monitoring capabilities
• Perform detailed analysis on visible trends or to support ad-hoc requests from stakeholders
• Provide training and education of web analytics to various stakeholders within the organisation
• Work with other parts of the business on integrations between web data and other sources
• Stay up to date with the latest industry trends and best practice

What we are looking for: 

• 1-3 years of tangible Web Analytics Experience (beyond the Google Analytics Certification)
• Experience of Front-end tracking techniques and tag management tools such as Google Tag Manager
• Strong Google Analytics knowledge, or a similar web analytics tool
• Understanding of (or passion to learn about) the impact of web analytics on an organization
• Strong communication, presentation and planning skills
• Experience in Data Visualization (through Google Looker Studio, Power BI, Tableau or similar)
• Experience using Business Intelligence and Operational Intelligence tools
• A/B and multivariate testing knowledge
• Web technologies knowledge
• Experience using Google Big Query
• SQL experience

Extra Awesome:

• Experience working with JIRA and Confluence
• Experience of working in the iGaming industry
• Knowledge of programming languages like R or Python

What we offer

Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices – including 1,500 at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.

Challenge accepted?

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

Are you a newly trained DevOps Engineer eager to jump into a world of complex challenges? We are forming a team of rapid response to resolve business impacting technical incidents and to shore up processes and build automation to reduce or mitigate downtime.

The Wow

Our Product Development organisation is truly Global with cross functional teams spanning 6 Tech Hubs – Malta, Budapest, Stockholm, Tallinn, Kyiv and Athens. With nearly 600 strong professionals, the Product Development organisation is spear-headed by our CTO-CPO with all our talented Area Teams working together.

What’s in it for you?

• Being the first point of technical escalation of issues within our infrastructure both in cloud and on-prem.
• Participating in stand-ups with the development teams and informing your squad of updates and changes to our platform.
• Automating everything – Workflow and tool automation – such as deployments of distributed applications and infrastructure using various scripting languages to allow our 24/7 Incident Engineers to mitigate incidents without escalation.
• Able to analyse, diagnose and solve issues in the production environment with minimal number of escalations to supporting 3^rd Level support teams.
• Participate in Change Management process via review of RFC’s to ensure “Definition of Done” as well as executing and supporting software and hardware deployments.
• Developing and Documenting ways-of-working between the LiveOps(NOC) Team and the development teams to improve efficiencies in diagnostics and impact mitigation.

You’re good at

Supporting and troubleshooting. Using most, but not limited to the following:

• Automation and configuration management tools (Octopus, Team City, Terraform)
• AWS Cloud infrastructure, CDNs, and other various systems running in multiple data centres and environments
• Cloud Application Load Balancer, preferably with experience on AWS ALB
• Cloud DNS support such as AWS Route 53, GCP Cloud DNS, or Azure DNS
• Serverless Computing such as AWS Lambda
• Cloud Firewall such as AWS WAF
• Server virtualisation such as VMware, IaaS and PaaS cloud such as AWS and Azure
• Open-source monitoring and alerting tools (Prometheus, Loki, Grafana and Jaeger)
• Scripting in Python, Bash, Powershell or others
• Microsoft SQL databases via Stored Procedures, Locking/Unlocking tables and running select statements to assess impact and diagnose problems
• Ideally you will have a Bachelors degree or equivalent experience, technical degree beneficial
• Aws Cloud practitioner or equivalent would be beneficial.

You will be working on 24/7 shift basis with opportunity for remote working on limited basis.

What we offer

Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices – including 1,500 at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.

Challenge accepted? 

Click here to find out more on who we are looking for

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

We are looking for a Senior/Mid iOS Developer to join us in our Product development Hub in Malta. You will be part of the Mobile Apps team and together we will build the best native experience in the industry. 

The Wow

At Betsson Group, we strive to deliver the best customer experience in the industry. We are one of the market leaders in iGaming, offering online gaming products in several markets, both through our own gaming sites as well as several partner brands. 

You will be part of a passionate team, which is building an industry leading, scalable, multi-brand platform to support 25+ online brands! Our brands are used by hundreds of thousands of users and growing. 

A taster of what you will be involved with

We want to be pioneers in a highly competitive market, so we continuously strive for technical and product excellence. As part of our team, you will be building new products and features using latest technologies; actively contributing to a state-of-the-art native, which is supporting our core brands. 

Our iOS Mobile Apps are built in Swift; and consumes RESTful APIs. 

As an iOS Developer, you will be responsible for software development in a very self-leading Agile team with responsibility in everything from DevOps pipeline to production monitoring and support. You will be contributing directly to the success of our products by close collaboration with UX-designers, QA engineers, data analysts and other area teams. You have a strong sense of customer value and will participate in the whole value-chain discussion to contribute the how and what to make our products successful. 

What we are looking for

• You will be working side by side with some of the greatest talents in the industry.
• You will be working on applications dealing with high traffic reaching worldwide audiences.
• You will be able to feel strong ownership of the things we deliver and our success.
• A friendly and supportive environment; professional development programmes and training that will help you achieve your goals and grow both technically as well as professionally.
• In addition to all of this, you will be part of the multi-cultural Betsson community. 

Great if you have

• Swift, Xcode and expert in Apple’s frameworks and possibilities with native 
• Firebase and all tools included such as analytics, Crashlytics, Firestore, Remote configuration, cloud-messaging, in-app-messaging. 
• Being data driven and excellent knowledge in structuring tracking in app 
• RESTful APIs and using Postman. 
• Github pipeline setup
• An eye for making high quality iOS views and animations.
• Scalable and performant applications 
• Design and implement clean, scalable, and high-quality code with unit testing experience.
• Solving problems and have good software architecture knowledge.
• Being a Team player.
• Agile development.
• Coaching and mentoring other developers. 
•  

What we offer

Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices – including 1,500 at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.

Challenge Accepted? 

If you are interested to learn more, please apply with your CV in English.

Check out the Betsson Group Blog to find out what our employees are talking about

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

• Are you an infrastructure expert and would like to work with a super modern setup, fully based in AWS Cloud with Docker containerization and CloudFormation?
• Are you looking to join a close knit team environment where you can play a key role?
• Are you based in Malta or interested in relocating to Malta? 

If the answers to these questions are yes, then apply now! 

THE WOW 

Part of Betsson Group, Racebets is one of the biggest online bookmakers worldwide. The Development Team for the brand work in a fast-paced, fun, and agile environment based in the heart of Malta – St. Julian’s! 

The team is looking for someone who is not scared of pipping up and getting involved in the decisions when it comes to implementations

– in fact, they certainly encourage it as you will be part of an agile team with significant control over the direction of the development! 

There are no dull days as you will be building an innovative infrastructure in the Cloud environment for our multi brand racing products. 

WHAT’S IN IT FOR YOU? 

Being a part of our great, RaceBets IT team, where you can be sure that we will: 

• respect and support each other 
• helping each other to grow on personal and professional level 
• always looking for the best available solutions 
• having fun while doing it, in our beautifully located office in Malta 

YOU’RE GOOD AT 

• Building highly automated infrastructures 
• Modern development and operations processes and methodologies
• Knowledge of AWS ecosystem
• Architecture as a code (CloudFormation, or Kubernetes)
• Docker containerization platform
• Administering operating systems (Linux based)
• Continuous Integration and Deployments
• High availability and high-performance solutions
• Monitoring, metrics, and logging systems
• Firewalls and load balancers
• Configuration management
• Network security administration
• Documenting, learning and knowledge sharing
• Being a team player  

What we offer

Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices – including 1,500 at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.

Challenge accepted?

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

The Wow

As a Technical Services Officer within the Service Desk, you are expected to be a pattern breaker and acknowledge the importance of providing top quality service to each customer of the Betsson Group.  The Technical Services Officer is expected to address each customer individually and deliver the service on the correct technical level.  The Technical Services Officer is driven by making a difference every day and will take ownership of tasks, and follow up on the tasks until they are solved. 

This role is driven by complex challenges and the eagerness to maintain and improve the current IT infrastructure.  You acknowledge the importance of knowledge sharing and documentation via online tools, work under minimal supervision and is motivated when succeeding as a team. 

A taster of what you will be involved with: 

Your main goal is ultimately to support the corporate environment – in particular towards improving stability, performance, service quality and efficiency. To this end, you will be expected to: 

• Act as first point of contact for the troubleshooting and resolution of Incidents and Service Requests related to hardware configuration, software, application and network problems amongst others. 

• Make full use of available tools during the diagnosing and execution stages of Incidents and Service Requests. 

• Route those Incidents and Service Requests that require reassignment to other Service Teams (including third-party suppliers) in line with set targets as per the requirements of the Incident Management and Service Request Fulfilment Procedures.  Reassignment to other Service Teams should relate to requests that require escalation and approvals and in a manner that is friendly to the receiving Service Teams.  

• Track and retain ownership of Incidents and Service Requests to ensure that service levels are met, and call resolution is achieved within the shortest time span possible. 

• Continually observe a security aware approach. 

• Contribute to the setting up of operating procedures with other Service Teams to ensure that remote support is carried out by the Service Desk in an effective manner while maintaining the efficiency of the unit. 

• Contribute to the articulation, maintenance and enforcement of Service Desk procedures and knowledge sharing across units via online tools. 

• Produce management reports in an accurate and timely manner as directed. 

• Identify trends and potential Problem sources (by reviewing Incident and Problem analysis). 

• Take ownership of system and service monitoring focusing on implementation and continued improvement. 

• Ensure full cooperation and effective communication with the various departments in Betsson Group. 

• Be expected to work on call and/or on shifts as per business requirements. 

• Other duties as assigned. 

What we are looking for

Must possess the following: 

• Experience with: 

• Desktop Products (Operating Systems both MS and MacOS, and Office Products). 

• PowerShell scripting. 

• Core server infrastructure (AD, DNS, DHCP, Office 365, MS SCCM and MS Intune). 

• General Network Trouble shooting. 

• Service mindset. 

• Willingness to go the extra mile for supporting colleagues. 

Would be great to also possess: 

• Tertiary Education and / or a bachelor’s degree in IT / Computer Science.

What we offer

Much like a rollercoaster, life at Betsson Group is fast-paced, full of twists and turns, and always exciting. With more than 2,800 colleagues representing over 75 nationalities across a global network of offices – including 1,500 at our operational headquarters in Malta – every day brings new challenges and opportunities to grow. It may not be for the faint-hearted, but if you thrive on innovation, enjoy pushing boundaries and want to be part of a diverse, international team, then you’ll fit right in at Betsson.

Challenge accepted?

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

We are looking for Senior or Middle Android Developer to join us! 

What we are looking for

• You will be working side by side with some of the greatest talents in the industry.
• You will be working on applications dealing with high traffic reaching worldwide audiences.
• You will be able to feel strong ownership of the things we deliver and our success.
• A friendly and supportive environment; professional development programmes and trainings that will help you achieve your goals and grow both technically as well as professionally.
• In addition to all of this, you will be part of the multi-cultural Betsson community. 

Great if you have

• Kotlin, and an expert in Android’s frameworks and possibilities with native 
• Firebase and all tools included such as analytics, Crashlytics, Firestore, Remote configuration, cloud-messaging, in-app-messaging. 
• Being data driven and excellent knowledge in structuring tracking in app 
• RESTful APIs and using Postman. 
• Github pipeline setup
• An eye for making high quality Android views and animations.
• Scalable and performant applications 
• Design and implement clean, scalable, and high-quality code with unit testing experience.
• Solving problems and have good software architecture knowledge.
• Being a Team player.
• Agile development.
• Coaching and mentoring other developers. 

A taster of what you will be involved with

We want to be pioneers in a highly competitive market, so we continuously strive for technical and product excellence. As part of our team, you will be building new products and features using the latest technologies; actively contributing to a state-of-the-art native, which is supporting our core brands. 

Our Android Mobile apps are built in Kotlin; and consumes RESTful APIs. 

As an Android Developer, you will be responsible for software development in a very self-leading Agile team with responsibility in everything from DevOps pipeline to production monitoring and support. You will be contributing directly to the success of our products by close collaboration with UX-designers, QA engineers, data analysts and other area teams. You have a strong sense of customer value and will participate in the whole value-chain discussion to contribute the how and what to make our products successful. 

Relocation 

Starting a new job is always an adventure. When you relocate with us, we will provide you with a relocation package with paid flights, a company apartment where you can stay rent-free for a month, and a relocation allowance. We have an extensive onboarding program where you get training before you start your new job, and there is always someone there for you to answer any questions you may have.

Challenge Accepted? 

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

The Wow

This role will contribute in designing and developing our platform to fulfil the business needs and to also improve our systems. Within this capacity you will have the chance to design new data pipelines, maintain platforms hosted on data streams for batch and real-time loading and real-time visualisations.

A taster of what you will be involved with: 

• Maintaining and evolving our existing data platform;
• Building processes to ingest data from Kafka, APIs and Databases using AWS MSK Connect.
• Development and Maintenance of real-time data processing applications using frameworks like Spark Structured Streaming and Kafka Streams.
• Applying transformations to data streams;
• Being involved in data modelling following standards e.g. Inmon, Kimball, Data Vault;
• Ensuring data quality by verifying data consistency and accuracy;
• Keeping up to date on research and development of new technologies and techniques to enhance our data platform;
• Have an investigative mindset to be able to troubleshoot – thinking outside the box when it comes to troubleshooting problems and incident management;
• Full ownership on projects and tasks assigned together with being able to work within a Team;
• Able to document well processes and perform knowledge sharing sessions

What we are looking for

Must haves:

• Experience with modern cloud database technologies such as Snowflake;
• Experience with orchestrating data pipelines using Airflow;
• Experience with AWS Glue;
• Experience with Apache Iceberg;
• Experience with SQL, and Data Integration Tools
• Experience with any programming language like Python or Scala;
• Knowledge on AWS Services like S3/Lambda/API Gateways/DMS/RDS;
• Development experience in both Microsoft, and Linux/Cloud environments;
• Have strong analytical and problem-solving skills

Nice to have:

• Familiar with Data Warehousing concepts and data modelling techniques such as Inmon, Kimball, Data Vault;
• Familiar with AWS Services such as MSK and EMR;
• Familiarity with containerization and orchestration technologies such as Docker and Kubernetes.
• Familiarity with Time-series or Analytics Databases such as Elasticsearch;
• Familiar with data streaming using technologies such as Kafka;
• Familiar with software versioning tools like GIT;
• Familiar with infrastructure scripting like Terraform;
• Familiar with Data Monitoring and Visualisation tools such as Prometheus and Grafana, Cloudwatch;
• Scripting – Powershell, Unix Scripting;
• At least 2 years experience in Data Engineering;
• Excellent verbal and writing English communication skills;
• Good learning mindset;
• Able to set priorities and multitask

What we offer

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! Then again, what else would you expect from a business 75% millennial and 1700 strong, spread across 7 offices with 900 based out of our Malta HQ alone! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Challenge accepted?

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

The Wow

Are you passionate about Procurement? Are you strong in shared services bridging internal processes with external services? Does process enablement leveraging technology solutions sound natural to you? Then you might be the right person to become our Procurement Services Controller star within our Procurement Team.

The Procurement Services Controller is an operational role and acts as central driver of Procurement Services having the responsibility of managing the central Supplier Management, Procure-to-Pay and general eProcurement Services enabling the digitalisation of Procurement Business Process within Betsson Group.

Main Responsibilities :

• Act as an independent, service-oriented Procurement consultant.
• Lead innovation and excellence in service delivery in collaboration
• Identify, develop, support, and deliver operational procurement processes and services, including but not limited to: Supplier Relationship Management (SRM) activities ,Procure-to-Pay (P2P) activities, Sourcing activities, Procurement platform activities , Any future activities identified as part of operational procurement processes and services
• Identify, develop, support, and deliver platform procurement activities as agreed within the service scope, including but not limited to: Administration activities, Reporting activities, Contract Lifecycle Management (CLM) support activities, Sourcing support activities, Any newly identified and agreed platform activities
• Ensure procurement process continuity and alignment with all organisational stakeholders and teams to further develop these services.
• Support digitalisation initiatives within procurement business processes, and manage the review of procurement processes and services with business partners and other stakeholders, including related activities to ensure the ongoing development of strategic initiatives.
• Manage and develop the central Procurement Services team in line with general procurement guidelines, ensuring alignment with regional procurement and/or business stakeholders, and actively contribute to procurement services.
• Undertake any other tasks or projects as identified with, or assigned by, the Procurement Director.

Main Stakeholders and type of Interaction : 

The main stakeholders for the Procurement Services Controller are:

• Procurement Business stakeholders
• Operational Teams and Business stakeholders
• Finance
• Legal
• Compliance
• InfoSecurity
• eProcurment stakeholders
• external technology and services providers

The type of interaction with the main stakeholder is primarly focuses on:

• Alignment on operational processes,
• Provisioning and improvement of agreed services,
• Developing solutions to increase the reach of processes, services and activities,
• Deliver proof of value driven by processes and services.

Requirements :

The candidate needs an extended proven experience in the management of:

Procurement processes and operational excellence with regards to:

• Supplier Relationship Management (SRM)
• Budget driven Procure-to-Pay (P2P)
• Sourcing
• Contract Lifecycle Management.

Using an eProcurement Platform (preferable Jaggaer) for at least 3 years with regards to:

• Administration activities
• Configuration activities
• Procurement process Reporting with industry standard tools

Managing a matrix operational team spread over various global locations

Managing external suppliers to guarantee the operational excellence

Managing an operational team delivering procurement excellence services

Other Requirements :

The candidate must have

• knowledge in MS Office (especially MS Excel and MS PowerPoint)
• process-driven mindset
• effective communication skills
• natural leadership skills
• organization and time management skills
• proactive and propositional working attitude

What’s in it for you?

Much like riding a rollercoaster, sometimes life at Betsson can be lightning fast with twists and turns but always FUN! We recognise it may not be for the faint-hearted, but if you’re a go-getter, initiator and adrenaline junkie, always striving to push the boundaries and challenge yourself, then you’ll fit right in.

Challenge accepted?

By submitting your application, you understand that your personal data will be processed as set out in our Privacy Policy

Betsson Group är ett ledande företag inom onlinespel som verkar i över 20 länder världen över och erbjuder ett brett utbud av onlinespelprodukter såsom sportsbetting, casinospel, poker och bingo. Företaget grundades 1963 och har varit en pionjär inom onlinespelindustrin sedan det lanserade sin första online-bokmaker år 2002. Betsson är dedikerade till att erbjuda den bästa kundupplevelsen i branschen och har vunnit flera priser för sitt åtagande för excellens.

Betsson har sitt huvudkontor i Stockholm, Sverige, och sysselsätter över 2 000 personer på sina olika kontor världen över. Företaget är licensierat av flera regleringsmyndigheter och är engagerade i ansvarsfulla spelpolicyer.

Role:

Rollen som kundtjänstagent hos Betsson Group innebär att hjälpa svenska och engelsktalande kunder via e-post, chatt och telefon. Denna roll kräver starka kommunikationsfärdigheter, förmåga att hantera flera uppgifter samtidigt och god tidsplanering.

Kundtjänstagenterna ansvarar för att översätta marknadsföringstexter och undersökningar samt hantera kundkonton i enlighet med ansvarsfullt spelande. Betsson Group erbjuder en mångkulturell och vänlig arbetsmiljö som uppmuntrar anställda att utveckla sina färdigheter och kunskaper inom iGaming-industrin. Kundtjänstrollen är avgörande för att leverera den bästa möjliga kundupplevelsen.

Ansvarsområden:

• Hjälpa svenska och engelsktalande kunder via e-post, chatt och telefon
• Samarbeta med ditt team för att uppnå högsta kundnöjdhet och andra KPI:er
• Översätta marknadsföringstexter och kundundersökningar till ditt lokala språk
• Hantera kundkonton
• Följa företagets policys och riktlinjer för spelarsäkerhet, skydd och ansvarsfullt spelande

Krav:

• Starka kommunikationsfärdigheter på svenska och engelska, både skriftligt och muntligt
• Kunskaper i Microsoft Office
• Bakgrund inom kundtjänst (ansikte mot ansikte, online eller via telefonsamtal)
• Förmåga att hantera flera uppgifter samtidigt och effektiv tidsplanering
• Ytterligare språkkunskaper ses som en fördel

Förmåner:

Vi erbjuder en rad spännande förmåner till våra anställda, inklusive:

🥘 Lunch på plats mellan måndag och fredag

🧘‍♀️ Välbefinnande-ersättning per år

💲 Arbeta hemifrån-ersättning

🏡 Hybridmodell

💻 2 veckors fjärrarbete (utomlands)

📚 Andra utökade ledighetsperioder (sorgeledighet, studier, föräldraledighet, serviceår, bröllopsledighet)

🎂 Milstolpsfödelsedag

🏥 Privat sjukförsäkring

♿ Tillfällig total arbetsoförmåga & personskade-försäkringar

🛡️ Livs- och företagsreseförsäkring

💵 Rabatter hos lokala företag på Malta

💰 Valfri pensionsplan

✈️ Flyttningspaket (flygbiljetter, 4 veckors gratis boende, kontantbonus)

Bra att veta:

• Startdatum: Varannan vecka, utbildning tillhandahålls
• Lön: Grundlön + bonusprogram
• Arbetstid på skiftbasis
• Plats: Malta, St Julians

Gå med i vårt team på Betsson och bli en del av en dynamisk och belönande arbetskultur som värdesätter din tillväxt och utveckling. Ansök nu och ta det första steget mot en givande karriär inom iGaming-industrin.