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Responsible Gaming Analyst

  Betsson group is looking for Responsible Gaming Coordinators who have a genuine motivation to care for our customers and ensure they have access to the best support possible.  The Challenge Responsible gaming has always been a core value for us and we take it very seriously. We want our customers to enjoy gaming as … Continued

 

Betsson group is looking for Responsible Gaming Coordinators who have a genuine motivation to care for our customers and ensure they have access to the best support possible. 

The Challenge

Responsible gaming has always been a core value for us and we take it very seriously. We want our customers to enjoy gaming as a fun and enjoyable pastime – something that adds a little excitement into everyday life by betting in a controlled and sensible way.

However sometimes there is a need for additional support and care, that’s where our Responsible Gaming Department step in. As a Responsible Gaming Coordinator you support our Customer Service department with issues related to Responsible Gaming as well as supporting other teams across the business with difficult cases. 

Betsson was the first iGaming company in Malta to dedicate a full-time position for this area, so we have a lot of knowledge to share with you.

  • Professional handling of Responsible Gaming (RG) related complaints via e-mail, chat and phone.
  • Assisting Customer Service Agents “on the go” with difficult cases and complicated problems related to RG.
  • Analysing and handling all relevant customer queries escalated by CS, Payments , Risk, Affiliate and other teams.
  • Following up on any previously escalated cases, issues or customer queries proactively.
  • Investigating suspicious accounts with excellent analysis and follow-up

What’s in it for me? 

Here at Betsson not only do you get the chance to work across our leading markets but also with a team of excellent RG Coordinators and Customer Service Agents. There will be ample opportunity to progress your own skills, develop your knowledge of the iGaming industry and Responsible gaming regulation and be a part of a multicultural, friendly environment. We want our employees to embody the value of One Betsson and enjoy the perks of being a Betssonite!

You’re good at: 

  • A proven background in iGaming (CS, VIP management, Risk and Fraud, Payments)
  • Excellent written and verbal communication skills in English
  • A keen interest in regulatory and compliance and a base knowledge
  • Analytical thinking with great attention to detail
  • Strong computer skills (Word, Excel, Adobe)

Extra Awesome: 

It is beneficial but not a must if you have knowledge of responsible gaming regulations in relevant markets and a second language to English is beneficial. As a person you have the ability to listen effectively and understanding others. You have a high amount of empathy and a caring approach.

 

What we offer

We offer a fun and challenging role in a collaborative and dynamic environment. For the right person there are many different career paths at Betsson, both if you want to deepen your knowledge in RG or work with leadership in the future.

 

Challenge Accepted?

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