The function of the Risk Shift Leader is to handle risk queries raised by any internal or external parties. The aim is to provide an experienced and hands on approach to Risk analyst escalations and functions whilst also offering an outstanding customer service experience by putting the customer first in every action and facilitate internal communications to relevant parties.
Key Responsibilities:
- Ensuring that internal procedures are up to date in accordance with any changes.
- Ensure that the Bonus Abuse T&C’s are adequate in relation to the current bonuses available to enable Bonus Abuse to be stopped when detected and mitigate forms of Bonus Abuse from manifesting.
- Detect and escalate fraud rings and patterns, involving but not limited to Credit card fraud, Chargebacks, Bank Fraud, Money Laundering, Identity theft, Affiliate Fraud and anything else that may cause harm to the business or operations in general and come up with solutions to stop it from happening again or catch it at an earlier stage.
- Suggest and specify new reports to align Risk reports together with Bonus Abuse and Affiliate Fraud.
- Provide training and inductions to all new starters within the team as well as training required for all new processes and procedures
- Assist the management in providing adequate KPIs periodically.
- Assist the management with other tasks as required from time to time
Requirements
- Two years in risk/AML/bonus abuse team within Betsson or other igaming company
- Leadership skills
- Excellent written and communication skills
What we offer
We offer an exciting and rewarding role in a supportive and fast-paced environment. At Betsson, you’ll have the opportunity to grow and develop your career within the company. Join us and become part of a team that values innovation, collaboration, and personal development.